How Can We Help?
Email us with questions, suggestions or problems. Including your app version and phone model helps us help you faster.
Quick Fixes
- How do I cancel my subscription?
- On iPhone: Settings > [Your Name] > Subscriptions. On Android: Google Play > Payments & subscriptions.
- I changed phones; where is my Premium?
- Use “Restore Purchases” in the app.
- The alarm did not ring.
- Your phone may have been silenced, off or out of battery, or the operating system may have stopped the app. Set a backup alarm for important wake-ups and check the app’s notification and alarm permissions.
- Night recording does not start.
- Check AuraSleep’s microphone permission in your phone settings.
- Prayer times are a few minutes off.
- Times are calculated per city with the Diyanet method and may differ by a few minutes from your local call to prayer.
Personal Data Requests
For requests under the KVKK and GDPR: kvkk@joykek.com