Delete In The App
- Open AuraSleep.
- Tap the Profile tab in the bottom menu.
- Tap Delete Account.
- Confirm the deletion.
When you confirm, your data on our server is deleted. Before deleting, you can download your data, delete individual dreams and recordings or turn off permissions under Profile > Privacy & Data.
Request By Email If You Cannot Use The App
If you can no longer use the app, send an email to kvkk@joykek.com with the subject “AuraSleep account deletion request”. If you created an account, include its email address; we resolve your request free of charge within 30 days at the latest.
What Is Deleted?
| Data | What Happens |
|---|---|
| Account details (if you created an account), anonymous device ID, platform | Deleted within 30 days of your request at the latest |
| The subscription status record and daily usage counter on our server | Deleted within 30 days of your request at the latest |
| Dream texts | Never stored on the server; processed only while a reading is produced |
| Night recordings, sleep analysis, dream records and readings, your first name, settings | Already only on your phone. Remove them in the app or by deleting the app from your phone |
What Is Kept For A While?
- Error logs: at most 90 days, then deleted.
- Invoice and payment records: kept by Apple or Google for the period required by law.
- Legal obligations: records we must keep by law are kept for the required period.
If You Have A Subscription
Deleting your account does not cancel your subscription. If you have an active subscription, also cancel it on iPhone under Settings > [Your Name] > Subscriptions or on Android under Google Play > Payments & subscriptions.
For details see the Privacy Policy.